 Every item purchased from TradePort is covered under a 30-day limited warranty against defects. TradePort's 30-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by TradePort. TradePort's limited warranty terms and conditions may vary by product.
Any shortages, missing or damaged items must be reported within 48 hours of receipt of shipment. All returns must have an RMA number before they are returned to us. If product is received without an RMA number it will not be processed. An RMA number can be obtained by emailing support@tradeportusa.com or calling 603-692-2900. After the warranty period has expired, please contact the manufacturer or authorized repair center to resolve any problems with your equipment.
Items must be returned in the same condition as shipped from TradePort. Items returned in damaged or unacceptable condition will be returned to the customer without exchange. Condition will be assessed at the discretion of TradePort.
We must receive the returned item within 10 days of issuing the RMA, or we will cancel the RMA and refuse the return. Include a copy of your invoice or payment receipt in the box including RMA number, customer name, address, phone number and a brief description of why the item is being returned. Print the RMA number on at least one (1) side of the package. Packages without a visible RMA number will NOT be accepted. Customer is responsible for shipping and handling charges incurred during item return. Use the most convenient means of shipping. Insurance is recommended. Shipping and handling charges are non-refundable.
For products returned in accordance with this warranty, a replacement item will be shipped out within 48 hours from the date we receive the return. If the returned product is not in stock, the customer has the following options:
- Customer can wait until product becomes available
- Customer can replace with another product of similar or equal value
- Customer can replace with another product of greater value for an additional cost
- Customer can request a credit towards a future TradePort purchase
- A 25% restocking fee will be assessed by TradePort on a “per-item” basis for product returned for the following reasons:
- Customer did not want product for any reason
- Customer refused delivery of product
- Product is returned without functionality defect(s)
- Product is returned missing one or more accessories and/or components
- All non-product related fees (shipping, handling, transaction, payment processing, and insurance) are non-refundable.
- Please know that TradePort scans and logs the serial numbers of all outbound products. Any returned product will have the serial number matched against that of the original item shipped to the customer. Fraudulent claims will immediately be reported to the appropriate authorities.
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