FAQsWe have tried to answer any question you may have. However, if you can't find the answer you need, please don't hesitate to please e-mail customerservice@tradeportusa.com or call us at 603-692-2900. PRODUCTS
WARRANTY / RETURNS
SHIPPING - FREIGHT
SHIPPING - UPS
PAYMENT/CHECKOUT
ABOUT US
PRIVACY POLICY
 PRODUCTS Where do you get your inventory? Manufacturers produce billions of dollars in excess inventory each year. TradePort has built relationships with leading manufacturers, retailers and distributors to purchase those extra products at deep discounts and pass the savings on to you. Name-brand companies are forced to sell their excess inventory for several reasons:
Manufacturers are often forced to sell this first-quality inventory quickly, and often below their cost. Moreover, they don't allow these products to appear in retail stores because it may discourage customers from buying newer, more expensive models. Instead, they turn to TradePort, the online leader in buying and selling name-brand excess inventory. I saw a product on your site last week, but now I can't find it. What happened? All of our products are on a limited basis. Once we have sold out of an item, we remove the listing. However, we post all available items as soon as we receive them and they have been evaluated, so check back often. We do not have any information in advance about what items we will be receiving. How do I find out more information about the items you have for sale? We make every effort to provide a detailed description of each product we post. This means that everything we know about an item is available on the posting. If you are looking for more detailed information than what we have provided, try visiting the Web site of the product's manufacturer to see if more information might be available. Google and Yahoo search engines are a GREAT resource for finding product information quickly! The item description does not match the photo exactly. What product are you offering? When an item is in perfect or near-perfect condition, with no visible faults, we often use stock photos of the product. Product representation is at the discretion of the TradePort Fulfillment Group. What is TradePort's Product Evaluation Process? All our products are certified with TradePort's exclusive 3-Point Product Evaluation Process. TradePort's exclusive 3-Point Product Evaluation Process. Before we sell it, every product is checked for Condition, Appearance and Functionality. This process combined with extensive product research, quality assurance and a highly scalable logistics infrastructure enables us to guarantee the condition and functionality of the items that we sell. Why are the products evaluated by TradePort? The TradePort Product Evaluation Process is designed to help consumers clearly understand item quality and condition before deciding if they would like to buy. Full disclosure of product quality is designed to guide your purchase decisions and ensure that products purchased meet your expectations. Is the product that I purchased NEW, USED or REFURBISHED? First, refer to the “Item Specifics” section of the eBay auction listing under “Condition”. Many of the items that we sell fall into an Open Box/Resealed category. This category is not represented in the “Item Specifics” section of the auction listing because it is not recognized by eBay. Second, refer to the TradePort “Product Condition” section located on the left side of the product listing below the primary product photograph. TradePort uses the following and “Product Detail” categories to describe the products that we sell:
A combination of the information from the “Item Specifics” and the “Product Condition” sections of the eBay auction listing should provide you with sufficient product details to make an informed purchase. Click here to view more details WARRANTY / RETURNS Does TradePort warranty the product I purchased? Every item purchased from TradePort is covered under a 30-day limited warranty against defects. TradePort's 30-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by TradePort. TradePort's limited warranty terms and conditions may vary by product. Click here for more information. Can I purchase additional warranty coverage after TradePort’s 30-day warranty expires? SquareTrade Warranty Services offers Service Plan coverage available on most new, used, and refurbished electronics sold on eBay, Amazon and Overstock.com. Established in 1999, SquareTrade is the world's largest independent warranty provider, backed by an A-rated insurer with over $1 billion in assets. Click here for more information. Does the product I purchased have a manufacturer warranty? Warranty terms and conditions vary by product or manufacturer. Because we don’t research the ownership and warranty history on each individual item that we sell, we can’t make any assumptions regarding manufacturer warranty status. On the flip side, many of the products that we sell have NEVER been registered with the manufacturer and come with some or all of the original documentation including warranty and registration cards. If you register the product correctly, you can most likely “absorb” any manufacturer warranty that is left on the product. SHIPPING - FREIGHT I have never had anything shipped freight. What is TradePort’s freight process? All TVs over 32” are shipped via a specialist freight carrier due to a combination of their weight, dimensions and value. TradePort has partnered with Mainfreight www.mainfreightusa.com to provide our customers with the fastest and most reliable freight services for Projection, LCD and Plasma TV shipments. Click here for more information. What is the freight cost for this TV? Please refer to the TradePort item description under “SHIPPING RATES” for freight rates associated with the TV that you are bidding on. Do you only ship to a freight terminal? Yes, our posted freight rates apply to terminal delivery only. Please refer to the detailed list of freight terminal locations posted below for your review. http://stores.ebay.com/TradePort-USA/Freight-Terminal-Locations.html Is local pickup available for this TV? Yes, local pickup is available for most TVs that we list on eBay at our Somersworth, NH 03878 warehouse. Please refer to the TradePort item description under “SHIPPING RATES” for local pickup rates associated with the TV that you are bidding on. How do I find directions to your warehouse? We have included driving directions to our Somersworth, NH 03878 warehouse below. If you require additional assistance, please e-mail support@tradeportusa.com or call 603-692-2900. NOTE: Our warehouse hours are Monday through Thursday 830AM to 4PM and Friday 830AM to 3PM EST. Our warehouse is closed on Saturday and Sunday.
Can I have the TV delivered to my business or residence? Yes, our freight company offers delivery at an additional charge to our TV customers. In short, you pay TradePort for the initial freight terminal delivery and you would schedule and pay Mainfreight www.mainfreightusa.com for a business or residential delivery. Please contact Diane Johnson at 817-481-6225 to schedule a business or residential delivery. What are the business and residential delivery options and costs? Business or residential delivery option (mileage based on freight terminal location to delivery address):
NOTE: Business or residential delivery included; add $50.00 for lift-gate delivery; add $25.00 for inside delivery How do you calculate insurance costs for freight shipments? All freight shipments are insured for 100% replacement value. The insurance costs are included in the freight shipment charge. SHIPPING - UPS What UPS service levels do you offer? At this time, we offer the following UPS shipping options to our customers: UPS Ground Domestic, UPS 2-Day Air Domestic & UPS 2-Day Air (Alaska, Hawaii & Puerto Rico). What is the delivery commitment for UPS shipments? UPS Ground Domestic - 1 to 5 business days UPS 2-Day Air Domestic - Delivery by the end of the second business day UPS 2-Day Air Alaska/Hawaii/Puerto Rico - Delivery by the end of the second business day
When will my order ship? We ship UPS orders within 24 hours of payment receipt Monday through Thursday. Orders that are paid on Friday and Saturday are shipped on Monday. Orders that are paid on Sunday and Monday are shipped Tuesday. NOTE: TradePort is closed on Saturday and Sunday. UPS transit time does not include Saturday and Sunday. Is there a tracking number assigned to my order? Yes, tracking numbers are assigned to UPS shipments immediately after the shipment is packaged and a shipping label has been printed. How will I receive UPS tracking numbers? Shipment notifications are e-mailed to your registered e-mail address immediately after your order has been processed. You can also view the status of your order and tracking number by clicking on the “checkout lookup link” that we have included below. http://checkout.channeladvisor.com/checkout/1252/CheckoutLookup.asp?z=6&p=60000108&a I have not been e-mailed a tracking number. How should I proceed? Shipment notification e-mails often fall prey to spam-blockers. Please check your spam folder before contacting TradePort for a tracking number. If you have not received a tracking number from UPS within 48 hours of payment receipt, please e-mail shipping@tradeportusa.com and we can complete your request for a tracking number. You can also view the status of your order and tracking number by clicking on the “checkout lookup link” that we have included below. http://checkout.channeladvisor.com/checkout/1252/CheckoutLookup.asp?z=6&p=60000108&a What do I do if my shipment never arrived? Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please contact UPS with your tracking number to find out the status of your delivery. Please feel free to e-mail shipping@tradeportusa.com or call 603-692-2900 with any questions. Can I have an item delivered to a PO Box? Sorry, but we are unable to ship to PO Boxes at this time. Do you ship to APO/FPO addresses? Sorry, but we are unable to ship to APO or FPO addresses at this time. Will TradePort ship internationally? TradePort does not ship Internationally at this time. I purchased a few items from you during the same timeframe. Can you ship them together? Yes, shipping costs are calculated based on the total weight of the item(s) being shipped. TradePort enables continuous invoice consolidation during checkout. We allow no more than 7 days between the first and the last items added to the checkout. We allow no more than 10 line items per consolidated invoice. How do you calculate shipping and handling costs? Shipping and handling costs are fixed on a per item basis. Shipping and handling costs are nominally higher for wholesale items than for retail items because each item must be personally inspected and guaranteed to be in acceptable condition and include all critical accessories. We believe a fixed cost to be an advantage. With shipping and handling costs stated up-front, the cost can be easily taken into consideration as part of the total price. The total shipping and handling cost is clearly listed in every TradePort item description. How do you calculate insurance costs for UPS shipments? We charge $2.00 for each $100.00 of the invoice subtotal above $100.00. Shipping insurance is not required. The buyer has the option to “opt out” of shipping insurance during checkout. Example: If the invoice subtotal was $300.00, you would have the option of purchasing shipping insurance for $4.00. Why is the shipping charge for this item based on 70 pounds, if the item only weighs 30 pounds? If your package has a large size-to-weight ratio, your package may be billed at dimensional weight rather than actual weight. Dimensional weight is calculated by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package. Divide the result by 194. This is the dimensional weight. The billable shipping charge of the package is the greater of these two weights:
PAYMENT/CHECKOUT How do I pay for my purchase? How do I pay for my purchase? TradePort offers two (2) industry-leading checkout solutions for our customers: PayPal Express Checkout and Channel Advisor Checkout. These simple and secure checkout options allow you to quickly and conveniently pay for your order. Click here for more info. Can I save my checkout details for future purchases? Yes. Saving your details makes it easy for you to purchase items from TradePort on the Web's leading consumer marketplaces. Registered customers who make multiple purchases can take advantage of streamlined checkout processes, the ability to store shipping addresses and payment methods as well as the option to receive special offers about great deals. What payment methods do you accept? TradePort accepts the following payment methods: PayPal (Visa, MasterCard, American Express, Discover & eCheck), Visa, MasterCard, American Express, Certified Check & Money Order.
I want to pay with a Certified Check or Money Order. Where do I send payment? When sending a Certified Check or Money Order, please include the following information with your payment: TradePort item/order number, name, street address and telephone number. This information will ensure that your payment is processed accurately and your merchandise is shipped quickly. Please send your payment to the following address: TradePort Do you charge sales tax? There is NO applicable sales tax applied to any of our products because New Hampshire is a "tax-free" State. ABOUT US Who is TradePort? For more information about TradePort, visit our About Us or Partner Program pages. What kind of products does TradePort offer? TradePort specializes in the sale of consumer electronics. Our core competencies are Notebook/Laptop & Desktop Computers, LCD Monitors, LCD & Plasma Televisions, DVD Players & Recorders, Digital Cameras & Camcorders, MP3 Players including Apple iPods and Portable Audio/Video including GPS Navigation Systems. How can TradePort sell products for such a low price? We have developed strong relationships with manufacturers, distributors and retailers within the wholesale marketplace. Because of our exceptional buying power, we are able to negotiate the lowest price possible for merchandise that would normally not be offered directly to the consumer. We then pass these incredible deals to our customers - saving you up to 70% off the original retail price. It is that simple! PRIVACY POLICY What's your privacy policy? Do you share customer information? TradePort does not sell, share or rent personal information we collect from visitors, users and members with third parties. Any information that might be shared with partners is aggregated only, not personally identifiable to any individuals. Please refer to TradePort's Privacy Policy for more information. How does TradePort use my information? Information is used only for the purposes identified at time of collection. Typically we use information to administer customer accounts, communicate with our customers, improve our Web site and communicate with users who have expressed an interest in receiving information or participating in events or promotions. |
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