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Return Policy and Limited Guarantee Against Defects

Every item you purchase from TradePort is covered under TradePort's 30-day limited warranty against defects. TradePort's 30-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or TradePort. Merchandise confirmed as defective by the product manufacturer or TradePort will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect (if applicable). Terms and conditions may vary by product or manufacturer.

TradePort will accept returns for the following reasons:

  • Item did not arrive as described in product listing
  • The wrong item was shipped to you or the item was damaged in shipment
  • Item arrived DOA (dead on arrival) unless otherwise stated in item description

Product Return
Any shortages, missing or damaged items must be reported within 48 hours of receipt of shipment. We allow 30 days from the date of purchase in which to notify us of receipt of DOA product. All returns must have an RMA number before they are returned to us. If product is received without an RMA number it will not be processed. An RMA number can be obtained by e-mailing customerservice@tradeportusa.com or calling 603-692-2900. After the return period has expired, please contact the manufacturer or authorized dealer to resolve any problems with your equipment.

Product Condition
Items must be returned in the same condition as shipped from TradePort. Items returned in damaged or unacceptable condition will be returned to the customer without exchange. Condition will be assessed at the discretion of TradePort.

Shipping
We must receive the returned item within 10 days of issuing the RMA, or we will cancel the RMA and refuse the return. Include a copy of your invoice in the box including RMA number, customer name, address, phone number and a brief description of why the item is being returned. Print the RMA number on at least one (1) side of the package. Packages without a visible RMA number will NOT be accepted. Customer is responsible for shipping and handling charges incurred during item return. Use the most convenient means of shipping. Insurance is recommended. Shipping and handling charges are non-refundable.

Exchanges
For products returned in accordance with this policy, your replacement item will be shipped out within 48 hours from the date we receive the merchandise. If the returned item is not in stock, the customer has the following options:

  • Customer can wait until product becomes available
  • Customer can replace with another product of similar or equal value
  • Customer can replace with another product of greater value for an additional cost
  • Customer can request a credit towards a future TradePort purchase

Terms & Conditions

  • For product returned outside of the TradePort Return Policy, a 25% restock fee will be assessed on a per-item basis
  • All non-product related fees (shipping, handling, transaction, payment processing, and insurance) are non-refundable
  • Please know that TradePort scans and logs the serial numbers of all outbound merchandise. Any returned items will have their serial number matched against that of the original item shipped to the customer. Fraudulent claims will immediately be reported to the appropriate authorities