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FAQs

We have tried to answer any question you may have. However, if you can't find the answer you need, please don't hesitate to please e-mail customerservice@tradeportusa.com or call us at 603-692-2900.

PRODUCTS

PAYMENT/CHECKOUT

SHIPPING

WARRANTY

RETURN POLICY

ABOUT US

PRIVACY POLICY

PRODUCTS

Where do you get your inventory?

Manufacturers produce billions of dollars in excess inventory each year. TradePort has built relationships with leading manufacturers, retailers and distributors to purchase those extra products at deep discounts and pass the savings on to you.

Name-brand companies are forced to sell their excess inventory for several reasons:

  • Products must be removed from shelves to make room for newer models
  • Overproduced products must be sold
  • A change in financial circumstances or strategy may result in canceled orders
  • Manufacturers may be downsizing or moving facilities
  • Companies may need to reduce inventories for accounting reasons

Manufacturers are often forced to sell this first-quality inventory quickly, and often below their cost. Moreover, they don't allow these products to appear in retail stores because it may discourage customers from buying newer, more expensive models. Instead, they turn to TradePort, the online leader in buying and selling name-brand excess inventory.

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Can you alert me if you receive the product I'm looking for?

Yes. TradePort is receiving products from manufacturers, evaluating them, and posting them on a daily basis. If you don't see what you are looking for, please e-mail customerservice@tradeportusa.com or call 603-692-2900.

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I saw a product on your site last week, but now I can't find it. What happened?

All of our products are on a limited basis. Once we have sold out of an item, we remove the listing. However, we post all available items as soon as we receive them and they have been evaluated, so check back often. We do not have any information in advance about what items we will be receiving.

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How do I find out more information about the items you have for sale?

We make every effort to provide a detailed description of each product we post. This means that everything we know about an item is available on the posting. If you are looking for more detailed information than what we have provided, try visiting the Web site of the product's manufacturer to see if more information might be available. Google and Yahoo search engines are a GREAT resource for finding product information quickly!

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The item description does not match the photo exactly. What product are you offering?

When an item is in perfect or near-perfect condition, with no visible faults, we often use stock photos of the product. Product representation is at the discretion of the TradePort Fulfillment Group.

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What is TradePort's Product Evaluation Process?

In short, product is sent directly to a TradePort processing facility where it is researched, tested, catalogued and sold. TradePort's Product Evaluation Process (PEP) specifies the condition of each product using five (5) attributes: Package Condition, Cosmetic Condition, Functionality, Package Content and Warranty. This process combined with extensive product research, quality assurance and a highly scalable logistics infrastructure enables us to guarantee the condition and functionality of the items that we sell.

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Why are the products evaluated by TradePort?

The TradePort Product Evaluation Process is designed to help consumers clearly understand item quality and condition before deciding if they would like to buy. Full disclosure of product quality is designed to guide your purchase decisions and ensure that products purchased meet your expectations.

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PAYMENT/CHECKOUT

How do I find a specific item?

There are two ways to locate a product on our store. You may either browse the store catalog by category, or search for a product using the advanced search page. To access the search page, click on the "Search Products" link located in the store navigation. You will then be able to search for products using one or more search filters such as name, model number, part number, keyword and more.

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How do I place items in my shopping cart?

To add an item to your shopping cart, locate the product, click on the title to view product details, and then click on "Add to Cart" to add it to your shopping cart. You may specify the quantity using the corresponding field. You can change the quantity at any time on the "Shopping Cart" page by entering a new value in the quantity field and clicking the "Update" button.

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How do I complete the checkout process?

TradePort's simple and secure checkout system allows you to quickly and conveniently pay for your order. To complete the checkout process, simply enter your e-mail address, confirm that your order information is correct and click on the "Checkout Now" button to proceed to checkout. If you have purchased from TradePort before, you can login and use your stored information to streamline the checkout process.

  • Select a Shipping Address. Please enter the appropriate shipping address information.
  • Select a Shipping Option. Please select the appropriate shipping option based on your desired service level.
  • Select a Payment Method. Please provide us with the appropriate billing information. If selecting a credit card, please make sure the provided name and address matches that on file with your credit card company.
  • Confirm and Place Order. Please confirm that your order information is correct. A summary of your order information will appear for your review.
  • Check Current Order Status. Click on the checkout link for real-time updates regarding your order status.

If you do not choose to checkout immediately, you will be notified by e-mail with instructions and a checkout link. There is no need to contact us to arrange payment. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your order.

NOTE: If you do not checkout properly and completely, your order will be delayed. TradePort uses an AUTOMATED & SECURE checkout system with Channel Advisor Merchant. In rare cases, if you are unable to checkout, unable to make a payment or receive an error, please try again later. If you are still experiencing problems with checkout, please notify us immediately. Include any error messages in your correspondence. We ask that you have patience with our checkout system if you are experiencing errors. Please return to complete any outstanding orders you may have.

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Can I save my checkout details for future purchases?

Yes. Saving your details makes it easy for you to purchase items from TradePort on the Web's leading consumer marketplaces. Registered customers who make multiple purchases can take advantage of streamlined checkout processes, the ability to store shipping addresses and payment methods as well as the option to receive special offers about great deals.

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What payment methods do you accept?

TradePort accepts the following payment methods: PayPal (Visa, MasterCard, American Express, Discover & eCheck), Visa, MasterCard, American Express, Certified Check & Money Order.

NOTE: When sending a Certified Check or Money Order, please include the following information with your payment: order number, name, street address and telephone number. This information will ensure that your payment is processed accurately and your merchandise is shipped quickly. Please send your payment to the following address:

TradePort
100 Main Street, Suite #104
Somersworth, NH 03878.

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Do you charge sales tax?

There is NO applicable sales tax applied to any of our products because New Hampshire is a "tax-free" State.

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SHIPPING

What are your shipping options?

TradePort has partnered with UPS to provide the fastest and most reliable shipping services to our customers. At this time, we offer the following UPS shipping options to our customers: UPS Ground, UPS 3-Day Select, UPS 2nd Day Air (Alaska, Hawaii & Puerto Rico), UPS Next Day Air & Canada Standard. Please visit UPS for delivery details.

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How long will it take for my item to reach me? (How long is order processing and delivery?)

We ship your purchase before the end of the next business day after you have checked-out. Standard shipping is UPS ground delivery, which typically takes between 5 to 7 business days to arrive. We send an e-mail with the tracking number so you can check the progress of your delivery with UPS.

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How do I track my shipment?

Once we ship your order, you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to UPS where you can track the progress of your shipment.

Please note: We assign tracking numbers before UPS actually picks up your shipment; tracking links may take up to 24 hours to be activated within the UPS database.

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What do I do if my shipment never arrived?

Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please contact UPS with your tracking number to find out the status of your delivery. Please feel free to e-mail customerservice@tradeportusa.com or call 603-692-2900 with any questions.

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Can I have an item delivered to a PO Box?

Sorry, but we are unable to ship to PO Boxes at this time.

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Do you ship to APO/FPO addresses?

Sorry, but we are unable to ship to APO or FPO addresses at this time.

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Will TradePort ship internationally?

TradePort does not ship Internationally with the exception of Canada.

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Are there additional charges associated with shipping product to Canada?

Yes, there are three (3) separate charges assessed to ALL Canadian shipments. First, you will be charged TradePort's flat shipping/handling rate. This rate is clearly posted in our checkout system. Second, you will be charged UPS Customs Brokerage Fees as outlined below. Third, you will be responsible for additional duties and taxes assessed by Revenue Canada. Please take these charges into consideration when purchasing merchandise from TradePort.

Use the guideline below to calculate the customs brokerage fee for your inbound shipments from the United States. These charges are assessed by UPS.

Entry Preparation Fee: $0.00 to $20.00 - No Charge, $20.01 to $40.00 - $6.90, $40.01 to $100.00 - $19.00, $100.01 to $200.00 - $28.30, $200.01 to $350.00 - $36.70, $350.01 to $500.00 - $41.20, $500.01 to $750.00 - $46.85 & $750.01 to $1,000.00 - $52.40

Disbursement Fee: Customers are responsible for payment of duties and taxes. When funds are not provided in advance by the customer, a fee of 2.7 percent (minimum $5.85) of the amount advanced by UPS will be charged. To avoid disbursement fees call 1-800-PICK-UPS and ask about their pre-payment and EFT plans.

COD Fee for Collecting Brokerage Charges: $4.25 flat fee

These charges are calculated based on the actual sale value of the item in Canadian currency not including shipping and handling charges.

Additional charges may apply. Call 1-800-PICK-UPS for details. Rates, charges and services are subject to change without notice.

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UPS Customs Brokerage fees are expensive. Will you declare my shipment as a "gift" to avoid these charges?

It is unethical for TradePort to declare a sale item as a gift. We will not jeopardize our partnership with UPS to fulfill this request.

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I purchased a few items from you during the same timeframe. Can you ship them together?

TradePort does not combine shipping costs for multiple purchases unless prior approval has been given by a TradePort customer service representative.

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Can I pickup my item from your warehouse?

We offer local pickup on select items for a nominal charge. Please refer to the item description and/or checkout instructions for more information. TradePort's Somersworth, NH 03878 warehouse hours are M-T 830AM to 5PM and F 830AM to 3PM EST.

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How do you calculate Shipping/Handling costs?

Shipping/handling costs are fixed on a per item basis. Shipping/Handling costs are significantly higher for wholesale items than for retail items because each item must be personally inspected and guaranteed to be in acceptable condition and include all critical accessories. We believe a fixed cost to be an advantage. With shipping/handling costs stated up-front, the cost can be easily taken into consideration as part of the total price. The total shipping/handling cost is clearly listed in every TradePort item description.

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WARRANTY

Are TradePort products covered by a warranty?

Items purchased from TradePort are subject to one or more of the following warranty options: Original Manufacturer Warranty, and TradePort's 30-day limited warranty against defects.

  • Manufacturer Warranty information is typically not provided to us. Items that are described as having packaging in "perfect" condition will include whatever warranty cards were included with the original package. Otherwise, please refer to the manufacturer for questions regarding warranties
  • TradePort's 30-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or TradePort

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RETURN POLICY

What is TradePort's return policy?

Every product you purchase from TradePort is covered under TradePort's 30-day limited warranty against defects. TradePort's 30-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or TradePort. Merchandise confirmed as defective by the product manufacturer or TradePort will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect (if applicable). Terms and conditions may vary by product or manufacturer.

Please refer to TradePort's Return Policy for more information.

TradePort Return Policy

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What kind of guarantee does TradePort offer?

We guarantee our customers the most outstanding value and the best customer service in the consumer electronics industry. Please refer to TradePort's Positive Shopping Experience Guarantee for more information

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My product arrived damaged. What do I do?

We professionally package our products to ensure that they reach you in the best condition. If your product is damaged in transit, please e-mail customerservice@tradeportusa.com or call 603-692-2900. One of our friendly customer service representatives will respond to your claim within one (1) business day to help you resolve resolve the matter.

Damage Claim Guidelines:

  • UPS claims can be filed by TradePort or the recipient of the damaged item(s)
  • Do not discard the original packaging or any related materials from the shipment
  • After the damage claim is filed with UPS, they will either authorize and approve the claim right away, or schedule an inspector to come to the destination address to review the damaged item(s) and packaging
  • In the event an inspector is dispatched to the destination address, point out the damage thoroughly and allow them to inspect the item(s) and packaging. On occasion, the carrier will request to take the damaged item for further inspection
  • When the claim is approved, TradePort will be sent documents necessary to complete the claim process. This process can take anywhere from 48 hours to 2 weeks to complete
  • Upon receiving notification of credit for the damaged item(s), the customer has the following options:


    1. Refund equal to the product value. All non-product related fees (shipping, handling, transaction, payment processing, and insurance) are non-refundable
    2. Product replacement in accordance with TradePort's exchange guidelines (see subtitle "Exchanges" in the subject area entitled "Return Policy and Limited Guarantee Against Defects")

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ABOUT US

What is TradePort?

For more information about TradePort, visit our Company Information section.

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What kind of products does TradePort offer?

TradePort specializes in the sale of consumer electronics. Our core competencies are notebook computeres, digital cameras, PDAs and Pocket PCs, home audio and video equipment, computer peripherals and office equipment.

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How can TradePort sell products for such a low price?

We have developed strong relationships with manufacturers, distributors and retailers within the wholesale marketplace. Because of our exceptional buying power, we are able to negotiate the lowest price possible for merchandise that would normally not be offered directly to the consumer. We then pass these incredible deals to our customers - saving you up to 70% off the original retail price. It is that simple!

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PRIVACY POLICY

What's your privacy policy? Do you share customer information?

TradePort does not sell, share or rent personal information we collect from visitors, users and members with third parties. Any information that might be shared with partners is aggregated only, not personally identifiable to any individuals. Please refer to TradePort's Privacy Policy for more information.

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How does TradePort use my information?

Information is used only for the purposes identified at time of collection. Typically we use information to administer customer accounts, communicate with our customers, improve our Web site and communicate with users who have expressed an interest in receiving information or participating in events or promotions. More on TradePort's Privacy Policy.

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